Privacy Policy

1. Introduction

Cupping Therapy — Hijama Specialists ("we", "us", "our") is committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, and email address provided when you contact us.
• Health Information: Medical history, current medications, and health concerns shared during consultation — necessary to provide safe treatment.
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.

3. How We Use Your Information

• To provide and personalise our therapy services
• To contact you regarding appointments and follow-up care
• To maintain clinical records as required by healthcare practice standards
• To improve our website and services
• To comply with legal obligations

4. Health Data

Health information is considered special category data under UK GDPR. We collect and process this data solely for the purpose of providing safe and appropriate treatment. This data is never sold or shared with third parties except where required by law or with your explicit consent.

5. Data Retention

Clinical records are retained for a minimum of 8 years following your last treatment in line with healthcare record-keeping standards. Contact information is retained for as long as necessary for the purpose it was collected.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request erasure of your personal data (subject to clinical record-keeping obligations)
• Object to processing of your data
• Data portability

7. Cookies

Our website may use cookies to improve your browsing experience. These are non-tracking analytics cookies only. You can disable cookies in your browser settings.

8. Contact

For any privacy-related queries or to exercise your rights, please contact us by calling 07523 776422 or messaging us on WhatsApp.